|
set up a channel where people can discuss general topics and you should help set these topics up with prompts. Ask people about the holidays, ask them to share photos of their family and pets, good books or articles they’ve read, or even their new favorite show. The benefit of adding a service like this is that people can chat when they need a break. Some employees may feel more comfortable because they can share without having to speak in front of everyone. And if people want to chat privately or connect about shared interests, they can message each other directly.
Make teamwork and feedback easy. Onboarding Remote Customer Support Remote teams have fewer opportunities Phone Number List for feedback and dialogue, especially with leadership and direct managers. To make onboarding and future collaboration go smoothly, prioritize communication and feedback. It will help your team avoid friction and ensure everyone always knows what to do next. Start by setting expectations for remote work and when someone should be available to communicate with management.
![](https://static.wixstatic.com/media/c055dc_7453fca1348d4e2f865416daeb98d18d~mv2.jpg/v1/fill/w_462,h_224,al_c,lg_1,q_80,enc_auto/c055dc_7453fca1348d4e2f865416daeb98d18d~mv2.jpg)
Customer support teams are more restricted in terms of flexibility with their work hours than other remote jobs, but you still want to make sure everyone knows if there are any additional expectations for their time. This may include the need to work before a support shift minutes online so they can view and respond to documents. Additionally, be sure to include information about their rights and professional expectations, such as how employees need to communicate when leaving or returning. Additionally, take the opportunity to be present and praise employees when they do something right, both early on and consistently throughout the job.
|
|